We can work with you to import a dataset of athletes, race results, or other information. Contact us at info@insightcoachpro.com so we can facilitate that.

Yes! We have assistant coach memberships available. For more information please email info@insightcoachpro.com. 

To update your payment method, go to My Account -> Subscriptions, click "Update" and enter the new payment information.

To upgrade or downgrade your plan level, go to My Account -> Subscriptions and click "Change Plan." Select the new plan on the pricing page - your next payment will be pro-rated based on the number of days left in your current billing period.

To move from a mothly to an annual plan or vice versa, go to My Account -> Subscriptions and click "Change Plan." Select the new plan on the pricing page - your next payment will be pro-rated based on the number of days left in your current billing period.

To pause your plan, go to My Account -> Subscriptions, and click “Pause.”

To resume your paused plan, go to My Account -> Subscriptions, and click “Resume.”

To cancel your plan, go to My Account -> Subscriptions, and click “Cancel.”

To restart a canceled plan, go to My Account -> Subscriptions, and click “Renew.” (If your previous plan is no longer available, click "Subscribe.")

To access the Insight CoachPro app, first login to your account on insightcoachpro.com. Then use the link on the My Account page or in the Nav Bar to launch the app. For subsequent visits, you can head straight to the app at app.insightcoachpro.com.

If you entered your athlete’s full first and last name, you’d be sharing their Personally Identifiable Information to a third party without their consent. To protect both you and Insight CoachPro, we only allow you to enter the first letter of the athlete’s last name.

Athlete Information can be updated in a variety of locations:

• You can update an athlete's Posted Through date from the Home Page, the Central Dashboard, or any Athlete View.
• You can update an athlete's profile information from the Athlete Info view in the Athlete Hero Bar.
• You can update an athlete's workout settings from the Workout Settings view in the Athlete Hero Bar.
• You can update an athlete's weekly schedule from the Weekly Schedule view in the Athlete Hero Bar.
• You can update an athlete's start and end date from the Complete Roster view.

"Posted Through" represents the last date through which an athlete's training is posted. You can use the "Posted Through" dates for each athlete to manage your workload.

In order to see the columns for workouts in an athlete's Season Road Map and Training Plan, the athlete's workout settings must include more than 0 workouts for that sport. You can edit an athlete's workout settings in the Workout Settings view in the Athlete Hero Bar.

In order to see the columns for workouts in an athlete’s Season Road Map and Training Plan, the athlete’s workout settings must include more than 0 workouts for that sport. You can edit an athlete’s workout settings in the Workout Settings view in the Athlete Hero Bar.

In order to improve app performance, the Training Plan view shows 26 weeks of the athlete's Training Plan. You can view a different portion of the athlete's Training Plan by selecting a new plan start week from the "View Training Plan From" dropdown.

The athlete's swim pace is used to convert swim distances to durations in the Season Road Map and Training Plan volume views.

Swim workout distances are translated to durations based on the provided athlete swim pace. Fifteen seconds per hundred is added to the provided swim pace for volume calculations; for example, an athlete with an average swim pace of 1:45 (yards or meters) and 4000 (yards or meters) weekly distance will have a weekly swim volume of 80 minutes (2 min/100 x 40 100s), or 1:20.